s9999's Privacy Policy

s9999 ("we", "us", or "the platform") is committed to providing a safe and reliable online gaming environment for players in Bangladesh. This privacy policy applies to the use of our website and related services. By using s9999's services, you are considered to have given your consent to the terms of this policy.

This policy explains what types of personal data we collect, the purposes for which that data is used, who it may be shared with, and the measures we take to protect your information. It is our expectation that you remain fully informed about your privacy rights.

s9999 collects only the data that is necessary for providing services, ensuring security, and improving the user experience. The categories of data we collect are described below:

2.1 Registration and Identity Information

The information you provide when creating an account includes:

• Full name and date of birth (for age verification — only for those aged 21 or above)
• Email address
• Mobile number
• Preferred payment method details (mobile number for bKash, Nagad, Rocket, or Upay)
• Login credentials (stored in encrypted form)

2.2 Transaction Information

To manage financial transactions, we store the following information:

• Deposit and withdrawal amounts and dates
• Identity of the payment method used (bKash, Nagad, Rocket, or Upay)
• Transaction IDs and reference numbers
• Bonus usage and wagering history

2.3 Technical and Device Information

Data that is automatically collected when you use the platform:

• IP address and geographic location (approximate)
• Browser type and version
• Device type and operating system
• Duration of visits and pages viewed on the platform
• Cookie and session data

2.4 Support Information

When you contact us via our 24/7 live chat service or by email at [email protected], the content of the conversation and related information may be stored for the purpose of improving our service.

s9999 shares your personal data with third parties only in limited and necessary circumstances. Your information remains undisclosed except in the following cases:

4.1 Payment Processors

To complete financial transactions, we share relevant data with our approved payment partners. These include bKash, Nagad, Rocket, and Upay. This sharing is solely for the purpose of completing the transaction, and each service is governed by its own privacy policy.

4.2 Technology and Service Partners

Gaming software providers and technology partners may have limited access to data for the purpose of operating the platform. They operate under strict confidentiality agreements.

4.3 Legal Obligations

In response to a valid order from a competent court or legal authority, we may provide information necessary to fulfill a legal obligation. In such cases, only the specifically requested information will be provided — nothing beyond that.

4.4 Business Succession

In the event of a business merger or acquisition, your information may be transferred. However, the new entity will be required to comply with the terms of this privacy policy.

s9999 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

5.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, handle security authentication, and save cart or game session data. Disabling these cookies will prevent the platform from functioning properly.

5.2 Functional Cookies

These cookies are used to remember your preferred language, game settings, and display preferences, making future visits more convenient.

5.3 Analytical Cookies

These cookies help improve the service by collecting aggregate data about how the platform is used. The data collected is generally anonymous or in aggregated form.

You can manage cookies by changing your browser settings. Keep in mind that disabling certain cookies may cause some features of the platform to stop working properly.

To ensure the security of your data, s9999 applies industry-standard technical and organizational measures:

• SSL Encryption: All data exchanged between the platform and your device is protected by high-grade SSL encryption protocols.
• Password Hashing: Login credentials are stored as encrypted hashes — even our staff cannot view your password directly.
• Two-Layer Verification: An additional verification layer is activated for suspicious logins or transactions.
• Access Controls: Only authorized staff can access specific user data, and that access is logged.
• Regular Security Reviews: Our systems are reviewed through regular security audits.
• Data Backups: Important data is backed up in a secure location to prevent accidental data loss.

s9999 retains your personal data only for as long as necessary. The retention period is determined based on the following considerations:

• For active accounts, data is retained for as long as the account remains active.
• Transaction data is retained within legal limits for the purposes of financial auditing and dispute resolution.
• After an account is closed, necessary data is kept for a set period before being securely deleted.
• Some data may need to be retained for a longer period due to legal obligations.

After an account is closed, most of your personal data is deactivated and permanently deleted at the end of the defined retention period.

s9999 gives users the right to control their personal data. You have the following rights:

8.1 Right of Access

You have the right to know what data we hold about you and to receive a copy of that data. Contact our support team to make this request.

8.2 Right to Correction

If your data is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly in your account settings.

8.3 Right to Deletion

In certain circumstances, you may request the deletion of your personal data. However, some data may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your data for certain purposes, particularly in the case of marketing communications.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via 24/7 live chat or by email at [email protected]. We will process your request as quickly as possible.

s9999 is a platform intended only for individuals aged 21 or above. We do not knowingly collect any personal information from minors. Age verification is a mandatory step in the registration process.

If we have reason to believe that a minor's information has been collected, we will immediately deactivate that account and delete the associated data.

We may update this privacy policy from time to time. Changes will be published on the platform, and for significant changes we will notify you via your registered email. The most recently published version of the policy will be in effect.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:

• Live Chat: Available 24/7 in Bengali and English
• Email: [email protected]

Your trust in s9999 is valuable to us. We will always operate with the utmost respect for your privacy.