s9999 Terms and Conditions

1 General Terms and Definitions

In this document, "s9999", "we", "us", or "platform" refers to the s9999 online gaming platform. "User", "you", or "player" refers to any person who uses the s9999 website or services.

These terms and conditions are drawn up in accordance with the applicable laws of the People's Republic of Bangladesh and apply equally to all users. By accessing or registering on the platform, the user confirms that they have read, understood, and agreed to comply with these complete terms and conditions.

Key Definitions

• Account: A registered user's personal profile and wallet on the s9999 platform.
• Balance: The amount of funds held in an account, including or separate from bonus funds.
• Bonus: Additional funds or benefits provided by s9999, usable subject to meeting specified conditions.
• Wagering Requirement: The condition to place a specified amount in bets before a bonus can be withdrawn.
• Payment Methods: bKash, Nagad, Rocket, and Upay — these four mobile financial services.

2 Account Registration and Eligibility

To open an account at s9999, the user must meet the following eligibility requirements:

• The user must be at least 21 years of age.
• All information provided at the time of registration must be truthful, complete, and up to date.
• A person may hold only one account. Maintaining multiple accounts is strictly prohibited.
• The user must conduct transactions using their own payment method, in their own name.
• Operating an account on behalf of or in the name of a third party is not permitted.

Account Registration Process

At the time of registration, the user must provide a valid mobile number, email address, and password. s9999 may at any time request additional information or documents for identity verification. In the event of false information being provided, the account may be closed immediately and the balance may be forfeited.

3 Age Restriction and Identity Verification

s9999 is a responsible gaming platform. We strictly enforce age restrictions. Use of this platform is permitted only for those aged 21 or above.

Identity Verification Process (KYC)

To ensure the security of financial transactions and prevent fraud, s9999 follows the identity verification process below:

• National ID card (NID), passport, or birth registration certificate.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method.

If the required documents are not received, s9999 may place the withdrawal process on hold. Account activity may be limited until verification is complete.

4 Account Management

Maintaining the security of your s9999 account is your own responsibility. Do not share your account login credentials with anyone and always use a strong password.

Account Security Responsibilities

• Login credentials (username and password) must be kept confidential.
• If unauthorized access is suspected, the support team must be notified immediately.
• Always log out after using a public or shared device.
• If you need to change information recorded in your account, submit a request through support.

s9999 will not be held responsible for any loss arising from unauthorized use of an account, unless it is proven that the loss occurred directly due to a technical fault on the platform.

5 Deposits, Withdrawals, and Payments

s9999 provides fast and secure financial transactions through Bangladesh's most popular mobile financial services.

Approved Payment Methods

s9999 supports only the following payment methods: bKash, Nagad, Rocket and Upay. Note that Rocket is the mobile wallet service of Dutch-Bangla Bank.

Deposit Rules

• Minimum deposit amount: ৳300 (for all methods).
• Deposits must be made from a payment account registered in your own name.
• Deposits via third parties are not permitted.
• After successful verification, the deposit is credited to the account.

Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• Withdrawals must be made to the same payment method used for the deposit.
• The withdrawal process generally takes 15 minutes to 2 hours to complete.
• Bonus winnings cannot be withdrawn without completing the bonus wagering requirement.
• Withdrawals may be delayed if identity verification has not been completed.

6 Bonus and Promotion Terms

s9999 offers various types of bonuses and promotions. Each bonus is subject to specific terms and conditions, and it is mandatory to read them carefully before use.

Welcome Bonus

New members will receive a 100% bonus up to a maximum of ৳15,000 on their first deposit. For example: a ৳1,000 deposit will have ৳1,000 added as a bonus, making the total balance ৳2,000. Depositing ৳32,000 or more will earn the maximum bonus of ৳15,000, making the total balance ৳47,000.

Wagering Requirement

The wagering requirement for the welcome bonus is 10 times (10x), calculated only on the bonus amount — not on the combined total of deposit and bonus. Example: for a ৳1,000 bonus, wagering = ৳1,000 × 10 = ৳10,000 must be bet before withdrawing bonus winnings.

General Bonus Rules

• Bonus funds cannot be withdrawn directly — they can only be used for gaming.
• The validity period of each bonus will be stated separately in each offer.
• If bonus terms are violated, the bonus and any winnings earned from it may be forfeited.
• s9999 reserves the right to modify, suspend, or cancel any bonus offer.
• Having multiple bonuses active at the same time is not permitted unless specifically stated.

7 Prohibited Activities

The following activities are strictly prohibited on the s9999 platform. Violating these rules may result in the immediate closure of the account and forfeiture of all funds:

• One person operating multiple accounts.
• Abusing or manipulating the bonus system.
• Using the platform for the purpose of money laundering.
• Playing using any software, bot, or automated method.
• Exploiting any technical vulnerability or flaw in the platform.
• Operating an account with a false identity or false information.
• Playing in collusion with other players to manipulate outcomes.
• Hacking, manipulation, or any illegal cyber activity.

8 Intellectual Property and Content

All content published on the s9999 website — logos, designs, text, graphics, software, game interfaces, and other elements — is covered by the intellectual property rights of s9999 or its associated content providers.

• No content may be copied, reproduced, or used commercially without written permission from s9999.
• No part of the platform may be reverse engineered.
• Game software is operated directly from licensed providers and is subject to their own intellectual property rights.

s9999 provides services through agreements with third-party content (games, content, technology) suppliers and fully complies with the terms of those agreements.

9 Privacy and Data Protection

s9999 gives the highest priority to the protection of users' personal information. The platform uses SSL encryption technology to keep all data transmissions secure.

Data Collection and Use

• Personal information necessary for registration and service delivery is collected.
• Collected information is used solely for the purposes of service improvement, identity verification, and security.
• Personal information is not shared with third parties except where required by legal obligation.

For detailed policies on data storage and use, please see our Privacy Policy page.

10 Responsible Gaming

s9999 upholds responsible gaming as a core principle. We want our players to enjoy gaming in a healthy and enjoyable way.

Self-Restriction Features

s9999 helps players manage their own gaming activity. The following features are available through the support team:

• Setting daily, weekly, or monthly deposit limits.
• Temporarily suspending an account for a specified period.
• Applying permanent self-exclusion.

For more detailed information on addressing gaming problems, please see our Responsible Gaming page.

11 Account Suspension and Closure

Suspended or Closed by s9999

s9999 may temporarily suspend or permanently close any account under the following circumstances:

• Violation of any clause of these terms and conditions.
• Evidence of fraud or fraudulent activity.
• Providing false identity information.
• Legal directives or investigative requirements.
• Not meeting the age requirement.

Closed by the User

Any player may voluntarily close their account at any time. A request to close the account must be submitted through the support team. Any remaining valid balance must be withdrawn before closure. Bonus funds will be forfeited at the time of closure.

12 Limitation of Liability

s9999 makes every effort to operate a safe and reliable platform. However, s9999's liability is limited in the following matters:

• If gaming is interrupted due to loss of internet connection.
• If account login credentials are leaked due to the user's own negligence.
• If a transaction is affected by a delay or error on the part of a third-party payment provider.
• If the service is affected by an issue with the user's own device or software.
• If the service is disrupted due to an unexpected technical failure or force majeure circumstances.

In any situation, s9999's maximum liability will be limited to the actual balance held in the user's account at the time of the relevant incident.

13 Changes to Terms

s9999 reserves the right to amend, supplement, or modify these terms and conditions at any time. Updated terms will take effect as soon as they are published on the website.

• For significant changes, a notification may be sent to the registered email address or displayed on the site.
• Continued use of the platform after any changes will be considered acceptance of the revised terms and conditions.
• If you do not agree to the new terms, you have the option to close your account.

Users are advised to visit this page regularly and stay informed about the latest terms and conditions.

14 Contact

If you have any questions or need clarification about these terms and conditions, s9999's support team is always ready to assist you.

• Live Chat: Available 24/7, in Bengali and English
• Email: [email protected]

Our support team is active seven days a week, 24 hours a day, and is committed to resolving any of your queries promptly.